JSK Jewels – Returns & Exchange Policy
At JSK Jewels, your satisfaction means everything to us. Since jewelry is a personal expression of style, we only accept returns in the rare case that your order arrives damaged during transit. In such cases, we’ve designed a simple process to resolve the issue quickly. Refunds are issued as a coupon code, so you can choose another piece you’ll love.
1. Transit Damaged Items
∙Notify Us Promptly: Please inform us within 24 hours of delivery if your product arrives damaged.
∙How to Notify: Email us at houseofjskjewels@gmail.com with your order details, along with clear photos and a short video of the damage.
2. Return Process
∙Approval & Preparation: Once your claim is approved, kindly return the item in its original, unused condition with all packaging.
∙Timely Return: Ship the product back within 3 days of receiving our approval.
∙Shipping Costs: We will cover return shipping charges for items damaged during transit.
3. Refunds / Exchanges
∙Inspection: After receiving and inspecting the item, we will confirm your refund or exchange.
∙Coupon Code Issuance: Refunds are issued as a coupon code equivalent to the product value.
∙Coupon Validity: The coupon is valid for 6 months, single-use only, and cannot be combined with other offers.
4. Order Cancellations
Orders may only be canceled if they have not yet been shipped. To request a cancellation, please email us immediately at houseofjskjewels@gmail.com.
5. Final Note
We stand by the quality and care of every piece. If you have any questions or need help with our returns process, our team is here to assist you at houseofjskjewels@gmail.com.
